1. Introduction

Sanctuary Design & Build ("us", "we", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you use our website [insert website address] (the "Site") or engage our construction and remodeling services.  

By using our Site or services, you consent to the data practices described in this Privacy Policy.

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2. Information We Collect

We may collect both "Personal Information" and "Non-Personal Information" about you.

• Personal Information: This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The types of Personal Information we may collect include:  

  • Contact information: Name, email address, phone number, mailing address.  

  • Project information: Details about your remodeling project, including project scope, budget, design preferences, and property information.

  • Financial information: Payment information, such as credit card details or bank account information (if necessary for processing payments).

  • Other information: Any other information you voluntarily provide to us, such as feedback, survey responses, or communications with us.

• Non-Personal Information: This is information that does not directly identify you or your household. We may collect Non-Personal Information automatically as you navigate through the Site, such as:

  • Log data: IP address, browser type, operating system, access times, pages viewed, referring website addresses.

  • Device information: Information about your mobile device, including device type, unique device identifiers, and mobile operating system.

  • Cookies and similar technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. This helps us analyze website traffic, personalize your experience, and improve our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.  

 

3. How We Use Your Information

We use your Personal Information solely for the purpose of providing and improving our construction and remodeling services to you. This includes:

• Providing services: To perform our contract with you, including providing construction and remodeling services, communicating with you about your project, and responding to your inquiries.

• Payment processing: To process payments for our services.

• Marketing communications (with your consent): To send you emails or other communications about new services, promotions, and other updates. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication, or by contacting us via email, call, or text.  

• Website improvement: To analyze website traffic and usage patterns, and to improve the content and functionality of our Site.

• Legal compliance: To comply with applicable laws and regulations.

 

4. We Do Not Sell Your Data

We want to be clear: We do not sell, rent, or trade your Personal Information to any third parties. All data collected is used exclusively for the purpose of servicing your home remodeling needs and providing you with the best possible customer experience.

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5. Disclosure of Your Information

We may disclose your Personal Information to the following categories of recipients:

• Service providers: We may share your information with trusted third-party service providers who assist us with payment processing, website hosting, email marketing, and other essential functions. These service providers are obligated to protect your information and are only authorized to use your information for the specific purposes for which we provide it to them.  

• Legal authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Site or the public.  

• Business transfers: If Sanctuary Design & Build is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your Personal Information.  

 

6. Data Security

We have implemented reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.  

 

7. Your Privacy Rights

You may have certain rights regarding your Personal Information, which may include the right to:

• Access: Request access to your Personal Information.

• Rectification: Request correction of any inaccurate or incomplete Personal Information.

• Erasure: Request deletion of your Personal Information, subject to certain exceptions.

• Restriction: Request restriction of processing of your Personal Information.

• Objection: Object to processing of your Personal Information.

• Data portability: Receive your Personal Information in a portable format.

To exercise any of these rights, please contact us using the contact information provided below.

 

8. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately.  

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.  

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10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Sanctuary Design & Build

15941 Red Hill Ave, Unit 203, Tustin, CA 92705

Phone: 949-229-1975

Email: info@sanctuary-db.com